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Questions and Answers
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Complaints
How do I make a complaint?
Right to complain
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My order & Tracking
Can I track my order?
I am missing an item / have received the wrong product
Order confirmation
Can I change my order?
Can I cancel my order?
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Shipping & Delivery
Delivery options
Shipping cost
What’s the delivery time?
How do I know that my order has been shipped?
What happens if I do not collect my order?
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Returns & Refunds
How do I return my order?
Refunds
Conditions for returns
How do I make an exchange?
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Payments
Payment methods
What is 3D secure and why am I being asked to verify?
Can I shop as a business on the website?
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Product information
What is the difference between a Silicone Case and a Slim Case?
Does the same Silicone case fit several iPhone models?
Do you have Mag-safe cases?
How do I clean my phone case?
Are there other products for my phone?
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Campaigns
The product I bought is now at a better price due to a promotion, can you correct the price for me?
Can I combine different discounts with each other?
Why was the discount not deducted from my order?
Can you add my discount code afterwards?
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