Questions and Answers

• How do I make a complaint?
• Right to complain

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• Can I track my order?
• Order confirmation
• I am missing an item / have received the wrong product
• Can I cancel my order?
• Can I change my order?

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• Delivery options
• Shipping cost
• What’s the delivery time?
• How do I know that my order has been shipped?
• What happens if I do not collect my order?

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• How do I return my order?
• Refunds
• Conditions for returns
• How do I make an exchange?

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• Payment methods
• What is 3D secure and why am I being asked to verify?
• Can I shop as a business on the website?

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• What is the difference between a Silicone Case and a Slim Case?
• How do I clean my phone case?
• Does the same Silicone case fit several iPhone models?
• Do you have Mag-safe cases?
• Are there other products for my phone?

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• The product I bought is now at a better price due to a promotion, can you correct the price for me?
• Can you add my discount code afterwards?
• Why was the discount not deducted from my order?
• Can I combine different discounts with each other?

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